PULSE brings senior advice, quick development, and day-to-day support and administration together in a single subscription. It keeps your ServiceNow platform running well, with the flexibility to scale the scope and expertise you need.
A flexible pool of hours for advice, enhancements and fixes, used when you need.
A named team to run support and administration, with SLAs, wrapped with advice.
Named people embedded in your team full time, under your direction.
Fixed-scope advisory deliverables with a clear scope, available across every package.
Outcome Value Packs are drawn down as you need them, across every package. Advisory-led work that complements, not duplicates, ServiceNow Impact.
A whole platform ServiceNow AI readiness assesment: Maturity scorecard, ROI model, and a governed roadmap.
An independent, best practise assessment of your instance across five dimensions, with a prioritised remediation roadmap.
As an AutomatePro partner across APJ, AI-driven self-healing regression testing for faster, safer releases.
Your business strategy translated into a prioritised, ServiceNow capability roadmap.
Plan, test and de-risk your next release before it lands.
We run the upgrade itself, so you stay current without the pain.
We do not sell you what you already own. Impact tells you what to fix; PULSE brings the senior people, planning and hands-on work to act on it.
Instance health scan and assessment
Security and upgradability checks
CMDB tune-up accelerator
Automation and AI accelerators
Configuration scans
Value insights and guidance
Business strategy and capability roadmap
Governance and operating-model design
Executive value and ROI reporting
ASCEND: AI adoption and agentic operating model
UX research, change and enablement
Automate Pro test automation and upgrade delivery
A flexible pool of hours for advice, enhancements and fixes, used when you need.
A named team to run support and administration, with SLAs, wrapped with advice.
Named people embedded in your team full time, under your direction.
Fixed-scope advisory deliverables with a clear scope, available across every package.
We work to business outcomes like deflection, cycle time and cost to serve.
Every package is wrapped with senior advice, so you invest in the right things.
Security, upgrades and platform governance are built into the run, never bolted on later.
On-demand hours, managed service or dedicated staff.
Australian architects and leadership, with cost-effective India delivery support.
Every case is baselined and measured, so you can defend your ServiceNow spend.
Mazing PULSE combines a named Platform Principal, day-to-day support and administration, ongoing enhancements and small projects, and measured value reporting in a single, flexible subscription. The Platform Principal is the distinguishing part – a senior advisor who knows your platform and your business and can set direction, rather than a rotating support queue that only closes tickets.
ServiceNow Impact provides automated health scans, security checks and configuration guidance – it tells you what to fix. Mazing PULSE supplies the senior people, planning and hands-on work to act on those findings and to decide which of them are worth acting on. The two are complementary, and PULSE is scoped so it does not duplicate what Impact already covers.
Most organisations do. Platforms drift out of governance over time, upgrades are deferred, and the improvements planned at go-live quietly stop being made. PULSE keeps the platform aligned to the operating model it was built to support, and keeps the benefits case being delivered after the project team has moved on.
You can engage through On-Demand hours, a Managed Service with SLAs, dedicated embedded staff, or fixed-scope Outcome Value Packs, and mix models as your needs change. The model is chosen to match how the work actually arrives – steady support, project bursts, or a defined outcome with a defined price.
Every engagement is baselined and measured against business outcomes such as cycle time, deflection and cost to serve, so the return on your ServiceNow investment is demonstrated rather than assumed. Value reporting is part of the subscription rather than a separate exercise, and it is written for the people funding the platform as well as the people running it.