Mazing Ops brings IT service, operations and asset management together on a single, trusted CMDB. Your Ignite ITSM foundation is the on-ramp; Mazing Ops extends it outward, so every incident, alert and asset shares one source of truth and one AI layer.
Connect and optimise. Service mapping, event management, software asset management and AI-driven operations, to cut noise and resolve faster.
Connect and optimise. Service mapping, event management, software asset management and AI-driven operations, to cut noise and resolve faster.
Predict and self-heal.
Operations at scale, SaaS and cloud cost control, and central AI governance across the whole estate.
Each step turns on the right AI features, governed centrally, so the value is real, not a vague future phase.
AI triages alerts, connects the dots across your data and finds the likely cause before an operator touches it.
Operations and asset data let AI reclaim unused software and right-size cloud, turning your data into real savings.
A single AI-assisted place for people to request, report and resolve, with central governance.
AI connects and resolves before people engage, cutting time to resolve and manual effort.
Surface unused software licences for automatic reclaim, direct and recurring savings.
Operations and asset data drive automatic right-sizing, so you stop paying for idle cloud.
A trusted CMDB and licence position reduce audit pain and security blind spots.
Each step delivers a measurable outcome before the next investment, the way ServiceNow recommends.
We treat the CMDB as the spine, so operations and asset data can be trusted, the biggest factor in success.
AI operations and central governance are built into every step, not sold as a vague future phase.
Service, operations and assets delivered as one family under one method, with no integration seams.
We measure savings and time to resolve, so the business case is evidenced, not assumed.
Principal advisors and optional managed services keep the estate healthy and improving.
A ServiceNow CMDB implementation establishes a single, trusted source of truth for your services, assets and infrastructure. Mazing Ops treats the CMDB as the foundation and connects ITSM, ITOM and ITAM to it, so every incident, alert and asset record shares the same data. Modelled properly against CSDM, it also answers business questions the organisation could not previously answer – what a service costs to run, what depends on it, and what is exposed if it fails.
Mazing Ops extends your ITSM foundation outward across three phases – Discover, Operate and Autonomous – connecting service, operations and asset data onto one CMDB, governed by a single AI layer. Each phase is scoped to land a measurable operational outcome, so value is realised progressively rather than held back until the end of the programme.
No. Mazing Ignite is one route to the ITSM foundation Mazing Ops extends, but where a stable ITSM foundation already exists, Mazing Ops builds on it directly. Where that foundation is not stable, Mazing Lens is usually the better first step – it establishes what has to be corrected before the operations and asset layers are built on top of it.
Yes, and it is usually the fastest saving to evidence. With operations and asset data connected to a trusted CMDB, unused software licences can be identified and reclaimed and cloud usage right-sized against actual consumption, turning idle spend into recurring savings. Because the reduction is measured against a baseline taken before the work starts, it can be reported to finance as a hard number rather than an estimate.
Delivery is staged. Discover runs around three months, Operate five to six months, and reaching full Autonomous maturity typically takes nine to twelve months. Each phase is designed to deliver measurable value on its own, so funding for the next phase is justified by results already banked from the last.