Mazing Ignite sets up the core of ServiceNow ITSM on proven, standard processes, then hands you a platform that is already ready for AI and integration. We bring pre-built configuration, accelerators and a clear delivery method, so you get a quality result in weeks, not quarters.
Forms, SLAs, major incident
Root-cause workflow and guide
Standard, normal, emergency
Branded catalogue, 16 items
End-user and IT knowledge bases
Branded on standard widgets
Foundations and workshop
Now Mobile and Mobile Agent
Dashboards and analytics
Summaries and draft updates
Starter self-service topics
Raise and approve in Teams
Ignite turns on Now Assist during delivery and sets the stage for AI-assisted resolution, so value starts on day one, not in a later phase.
Summarise long incidents, generate resolution notes and draft customer updates in one click, cutting admin for every fulfiller.
Virtual Agent and AI agents triage and answer common requests, escalating to people only when needed.
Now Assist writes and summarises knowledge from resolved cases and answers people in plain language.
Align the vision, confirm scope and share templates at kick-off.
Walk through the standard processes, agree gaps and lock the design.
Configure ITSM, AI and integrations in short sprints with regular showcases.
Testing, training, knowledge transfer and a controlled go-live.
A week of support, then advisor access to grow your roadmap.
Core ITSM live on standard ServiceNow, branded self-service, Now Assist on, and ready for Teams and Otto.
Virtual Agent and AI agents in production, mature service levels, discovery and CMDB, cross-department workflows.
AI resolution at scale, central AI governance, predictive operations and continuous improvement.
With Mazing Ignite, core ServiceNow ITSM can go live from six weeks. It is a fixed-scope, fixed-price package built on proven standard processes rather than a custom build from scratch. The speed comes from not redesigning processes ServiceNow already handles well, which also keeps the platform upgrade-safe and lowers the cost of owning it.
Mazing Ignite includes Incident, Problem and Change management, a branded Service Portal and request catalogue, Knowledge, CMDB Lite, mobile access, reporting, Now Assist, Virtual Agent and Microsoft Teams integration. It is a complete working service capability from day one, not a technical foundation that needs a second project before the business sees anything from it.
Yes. Mazing Ignite switches on Now Assist for ITSM at launch – summarising incidents, drafting resolution notes and AI-assisted self-service – rather than holding it back as a later phase. What matters is the operational result: less handling time per ticket, and more requests resolved without an agent involved.
Yes. Mazing Ignite is delivered as a fixed-price package over five stages across six weeks, plus a week of post-go-live support. A fixed price means the scope conversation happens before the project starts rather than through change requests part-way through it.
You receive a week of support immediately after go-live, then ongoing advisor access to shape the ServiceNow roadmap as the organisation grows. From there, most organisations either extend into operations and asset data through Mazing Ops, or move to Mazing PULSE to keep the platform supported and improving. The intent is that the platform keeps returning value, not that it stops changing once the project closes.